ace97's commitment to responsible gaming
ace97 believes that entertainment should always be safe and controlled. Through deposit limits, self-exclusion, and 24/7 support, we are here for you.
Why is responsible gaming important?
ace97 is more than an online casino and betting platform — we are committed to building a safe and enjoyable environment for players in Bangladesh. Responsible gaming means consciously controlling when, how much, and how you play. Sports betting and casino games are for entertainment — they should never be allowed to have a negative impact on your financial or personal life.
Our responsible gaming policy is at the heart of every service ace97 offers. We provide various protective tools on our platform so that you can always stay in control of your gaming experience. On this page we will explain how to use the responsible gaming features at ace97 and when to seek help.
Remember: ace97 is for people aged 21 and above only. Creating or using an account by anyone under age is strictly prohibited. Keep younger members of your household away from your account.
ace97's protective tools
We provide these features to keep your gaming experience safe.
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once a limit is set, it cannot be increased until the specified period has passed, which helps you stay within your budget.
Self-Exclusion
If you feel gaming is getting out of control, you can request to have your account closed for a set period (from 1 week up to permanently). Logging in will not be possible during this time.
Time-Out Feature
Take a time-out for any period from 24 hours to 6 weeks. All betting and gaming activity on your account will be paused during this time.
Bet Limit Setting
Set a cap on the maximum amount you wager per session or per game in advance. The system will automatically alert you when your budget is reached.
Reality Check Reminder
You will receive pop-up notifications at set intervals letting you know how long you have been playing and how much you have spent. This keeps you aware of your time and money.
21+ Age Verification
Age verification is mandatory when registering at ace97. Full access to services is not available until documents are verified. Protecting minors is our top priority.
Recognize the signs of problem gambling
When gaming becomes a source of problems rather than entertainment, the following signs may appear. It is important to recognize them and take action in time.
- Continuing to play repeatedly in order to win back lost money ("chasing losses")
- Hiding your gaming activity from family or friends
- Betting with money set aside for bills or essential expenses
- Steadily increasing the amount and time spent gaming
- Feeling anxious, irritable, or restless when not playing
- Spending more time gaming by cutting back on work, studies, or family time
- Taking on debt or borrowing money to fund gaming
- Trying to stop playing but failing to do so
The golden rules of responsible gaming
Follow these simple rules to play responsibly at ace97:
- Only play with money you can afford to lose without it affecting your life
- Set a time and money limit before you start playing and stick to it
- Never play when you are angry, upset, or under the influence of alcohol
- Never think of gaming as a source of income or a solution to your problems
- Take regular breaks — at least 10 minutes every hour is a good habit
- Talk openly with family and friends
- Read and fully understand bonuses and wagering requirements (such as 20x) before accepting them
- If you notice a problem, contact ace97 support right away
Self-exclusion and account control
Full control of your account is in your hands.
Short-term break
Temporarily close your account for 24 hours to 7 days. Both login and betting are suspended during this time.
Long-term break
Apply for a long-term self-exclusion from 1 month up to 6 months. When the period ends, you will need to contact support to reactivate your account.
Permanent closure
If you want to close your account permanently, contact the support team. This decision is irreversible and we respect it.
Balance withdrawal
Before self-exclusion, you can withdraw your remaining balance via bKash, Nagad, or another method. The minimum withdrawal is ৳500.
While self-exclusion is active, ace97 will also stop sending promotional emails and bonus offers. Your decision is 100% confidential and our support team will help you without judgment.
Ensure protection for minors
ace97 strictly prohibits access by anyone under the age of 21. As a guardian, it is your responsibility to keep your devices and account out of reach of children and teenagers.
If there are children or teenagers in your home, take the following steps:
- Use a strong password for your ace97 account and do not share it with anyone
- Always log out after a betting session
- Use parental control software on your devices
- Have an open conversation with children about the risks of online gambling
- Do not share payment details (bKash PIN, Nagad number) with others
Need help? We are here
If you or someone you know is struggling with a gambling problem, the ace97 support team is available 24/7. Chat with us directly in our Bengali live chat or send us an email.
Questions and answers about responsible gaming
Common questions with clear answers from ace97.
Play responsibly,
enjoy the experience
Enjoy the entertainment — but always know your limits. ace97 is here for you.
For ages 21 and above only • SSL Encryption • Fair Play