ace97 Privacy Policy — Your Information Is Completely Safe

ace97 ("we", "our", or "platform") is an online gaming and betting platform operated for players in Bangladesh. This Privacy Policy ("Policy") applies to the ace97.cam website and all related services. This Policy clearly sets out our commitment regarding the collection, use, disclosure, storage, and protection of users' personal information.

By creating an account on the ace97 platform, you agree to the terms of this Privacy Policy. Our services are intended only for individuals aged 21 or older. We do not knowingly collect personal information from minors.

This Policy may be updated from time to time. For any changes, we will publish the updated date on the website. Continued use of ace97 after changes to the Policy indicates that you have accepted the revised Policy.

We may collect the following types of information during registration and use of the ace97 platform. This information is essential for improving our service quality, ensuring security, and meeting legal obligations.

2.1 Information Provided Directly

During account creation and use, you voluntarily provide the following information:

• Full name and date of birth
• Email address
• Mobile number
• Bank or mobile banking account details (bKash, Nagad, Rocket, Upay)
• Identity document information (for KYC verification)
• Transaction history and deposit/withdrawal information

2.2 Automatically Collected Information

When you visit the ace97 platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Date, time, and duration of visit
• Pages viewed and links clicked
• Referral source
• Information related to cookies and similar tracking technologies

2.3 Cookies and Tracking Technologies

The ace97 website uses cookies and similar tracking technologies. These are mainly of three types:

• Essential cookies — required for the core functionality of the website
• Functional cookies — to remember your preferences and settings
• Analytics cookies — to understand user behavior, which helps improve the service

You can control or disable cookies from your browser settings, however some services may not function correctly as a result.

Information collected by ace97 is used for the following purposes. We do not sell any information to third parties for advertising purposes.

3.1 Service Delivery and Operations

• Account creation, management, and verification
• Processing deposits and withdrawals
• Managing gaming and betting activities
• Managing bonuses, rewards, and promotions
• Providing 24/7 live chat and email support

3.2 Security and Fraud Prevention

• Detecting and preventing fraud, money laundering, and illegal activities
• Ensuring account security
• Detecting unauthorized access
• Complying with KYC (Know Your Customer) regulations

3.3 Legal and Regulatory Compliance

• Complying with applicable laws and regulations
• Responding to lawful requests from legal authorities
• Maintaining financial records

3.4 Service Improvement and Personalization

• Analyzing and improving platform performance
• Resolving technical issues
• Customizing the experience according to user preferences
• Communicating about ace97 services, offers, and updates

ace97 does not generally disclose your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Partners

We work with trusted third parties to operate ace97's services, such as:

• Payment processors (bKash, Nagad, Rocket, Upay, bank transfer)
• Game providers (such as Pragmatic Play, JILI, Spribe, PG Soft, Evolution Gaming)
• Technology service providers
• Fraud prevention services

These partners can only access the information necessary to provide specific services and are required to adhere to the same privacy standards.

4.2 Legal Obligations

Information may be disclosed to legal authorities in the following circumstances:

• To respond to a court order or legal process
• In response to a lawful request from a government or regulatory body
• To protect the legal rights of ace97 or third parties
• To assist in investigating fraud, illegal activity, or cybercrime

4.3 Business Transactions

In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity. In such cases, we will ensure the same level of protection as described in this Policy.

ace97 implements industry-standard technical and organizational security measures to ensure the protection of your personal information. Our security infrastructure includes the following components:

However, data transmission over the internet or electronic storage is not completely secure. While we strive for the highest level of protection, no method can be guaranteed to be 100% secure.

ace97 retains your personal information only for as long as it is necessary to fulfill the purpose for which it was collected, or for as long as required by law.

6.1 Account Information

Account-related information is retained for as long as your account remains active. Even after account closure, certain information may be kept for a specified period due to regulatory and legal obligations.

6.2 Financial Transaction Information

Records related to financial transactions may be retained for an extended period in accordance with financial regulations and anti-money laundering rules.

6.3 Technical Logs

Log data collected for security and technical purposes is generally retained for a limited period.

6.4 Data Deletion Requests

After closing your account, you may request the deletion of your personal information. However, information that is required to be retained for legal or regulatory reasons may not be immediately deletable.

As a user of the ace97 platform, you have several important rights regarding your own information. To exercise these rights, please contact our support team.

To exercise these rights or if you have any questions about your information, please contact us by email at: [email protected]. We will process your request within a reasonable time. However, some requests may not be fully fulfillable for legal reasons.

8.1 Information Related to Responsible Gaming

ace97 is especially committed to ensuring responsible gaming. For this purpose, we analyze user behavioral data, which helps identify gambling problems and provide timely support. This information is used solely for responsible gaming programs.

8.2 Protection of Minors

ace97 services are only for individuals aged 21 and above. We never knowingly collect information from minors. If it is found that a minor has created an account, that account and all associated data will be deleted.

8.3 Sensitive Information

ace97 does not collect any specially sensitive information (such as health data, political opinions, religious beliefs, or ethnic origin). If identity document information is collected for KYC verification, it is stored with the highest level of security.

8.4 Third-Party Links

The ace97 platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites. This policy applies only to the ace97.cam website and its services.

9.1 Policy Updates

ace97 may periodically update this privacy policy. For any significant changes, we will:

• Publish the update date on the website
• Send a notification to the registered email (for important changes)
• Display a notice on the platform

Continuing to use ace97 after a policy change means you are accepting the updated policy.

9.2 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

We take all privacy-related requests seriously and try to respond as soon as possible. You can also contact us for any support related to responsible gaming.